The questions you just have to ask your potential cleaning service
When you meet with your potential cleaning service clients, you should plan and list probing questions that may prompt your clients to tell you about their concerns. By doing so, you can show potential customers that your business is ready to meet their needs and can resolve any issues they may have.
In this meeting, you should be the listener than the speaker so that you can help the client solve their problems; the more information you get from her conversation with him or her, the better. As you make your list of questions, think of probing questions that will make your prospect think.
Examples of these questions can be:
o Why did your company want to change the last cleaning service you had?
This question should be asked when you have already been hired.
o Why did you decide to place your contract out of bidding?
The reason for this may be that your company must place your cleaning service out of the bid once a year. It may also be because they are simply not satisfied with the service provided by their current contractor. It may also be because your company is cutting costs and looking for another cleaning service that can offer them lower prices. If the latter is the reason they gave you, then it already warns your business of something that may happen in the future. Potential customers looking for whoever can offer the lowest offer are often not the best customers your cleaning service can have.
o What kind of problems do you have right now? What are your other concerns?
This information can help you solve your problems. If you talk about your current contractor, don’t badmouth him. Otherwise, your potential clients might think you’re blaming them for the poor judgment they made when they benefited from your current contractor’s services.
o What are the improvements you want to see?
o What are your expectations of cleaning services?
o What does your cleaning service do at the moment to ensure the quality of your required work?
After asking these questions, ask your prospect if they can give you a tour of the building you’re bidding on. If a tour is not possible during that time, simply make another appointment with him or her so you can see the building first. This is also so you can go back and present your clients with your company’s full offer and then close the deal.
Even when your customers already have some measurements of the floor area, it is still a good idea to take measurements of the various floor surfaces, such as carpet, tile, etc. You can also ask your potential client if you can return to the building to do the necessary measurements without wasting their time. After you get the measurements, go over to your prospect to let them know you’re done. Remind your prospect of your next appointment with him, and don’t forget to thank him for taking his time.